Blog - moneybookers update

they sent you a LETTER so that you CALL them? and it is URGENT ?

Next time I have an accident I write to the hospital to call me back to discuss sending an ambulance ...

curious how this story ends ... hope they do not use all the data you sent them to GET to your money.

Posted by Peter on March 20, 2005 at 00:37

Hahaha! Yeah I found that weird. Maybe it's some silly strategy to be sure to speak to the right person. But if it's urgent they should have called me instead of sending me a letter that arrives on a Saturday...

Actually the letter included something that said that they tried to deposit an emount in Euro in my account, I don't know if that's the problem though. However, my moneybookers account is in Japanese yen, and I'm asking to transfer to a Japanese bank, so I think the amount I asked to transfer is going to take two whole currency exchange fees (yen->euro->yen).

I feel like I'm not done with them yet. :(

Posted by Patrick on March 20, 2005 at 09:19

I've been trying to set up an account with Moneybookers recently (because Paypal doesn't accept South African residents for some unknown reason).

I faxed them copies of credit card, ID and bank statement in order to be able to make credit card payments. Their web site says it takes 48 hours to process this, but 6 days later they've still not verified me, and not replied to my email sent 2 days ago.

Like others here, I assume it's not fraud as Moneybookers have around a few years & are used by many companies. But at best they're completely disorganised and incompetent - Not the kind of qualities you want in a bank / payment-gateway.

I'll watch this thread with interest.

Daniel, South Africa

Posted by Daniel on March 31, 2005 at 19:40

Let’s stop being passive people. Instead we should be extremely pis_ed off at the ignorance of these losers. I have a technician in South Africa who after working for me for 2 weeks, it came time to pay him. Our agreement was for him to be paid after successful completion of some remote Linux administration for our web hosting company’s network upgrade. (BTW he completed it and surpassed our expectations and expected level of service) When he started he told me I would have to pay him via moneybookers.com and that it was absolutely the only method of payment allowed. He also said that it would take no more than 48 hours to have the account set up and ready to pay him, so we saw no level of urgency in setting it up until he was almost complete with the work. About 4 days before he completed the project, we started the process of setting up the account. We did everything that was requested for adding a credit card,,,,and still 2 weeks later and 13 e-mails I have sent later, we still have not yet received one single reply, and are still not verified. This technician is mad to the point we might loose him and that really sucks because he did such a good job for us that we wanted to use him regularly. Now moneybookers.com is causing us to have problems with our business relations and they really don’t seam to care. Still no verification on our account, still no reply to numerous emails begging them to explain and expedite communications. I’m so disgusted right now I could puke all over my laptop. What a freaking bunch of losers. How can they even be in business offering this level of shoty support. They suck, steer clear, I wouldn’t recommend them to my worst enemy. Please DO NOT EVER UNDER ANY CIRCUMSTANCES GIVE THESE A__HOLES YOUR FINANCIAL INFORMATION unless you like 2 weeks worth of sleepless nights worrying about your credit card info.
The worst thing is, we can’t cancel the card unless we are absolutely sure it’s been jeopardized because we have so many vendors and other things it’s tied into, it would take us months to change them all.

MONEYBOOKERS.COM SUCKS and stop affording them latitude guys, please!!! Did I mention how p_ssed off I am?

Posted by Dan on June 5, 2005 at 15:17

still nothing from these screwballs, what is going on in this world, these assholes all my info,,,,and nothing I can do about it.

Posted by Dan on June 8, 2005 at 15:27

In my case, it seemed to help to resend my emails everyday until I got a reply. It still did take about a week every time though.

I intend to write all details of how my case ended (just a week or two ago), but to sum things up nothing got done, and I ended up sending back the money to the sender's account cause there was apparently nothing I could do to get the money transferred to me.

After the failed transfer to my Japanese bank account, the money reappeared in my Moneybookers account, and then I inquired for months about another way to get my money (I also have a bank account in Canada but I was told that the result would be the same), and nothing could apparently be done.

I'm now going to have to contact them again to get my account closed and I'm not looking forward to facing their stupidity once again.

Posted by Patrick on June 8, 2005 at 15:48

I am registered user of moneybooker.com since 25/6/2005.
I have a problem withdrawing my money.
On Jul 25, 2005 I got an amount on my account
Since Jul 25, 2005 till Aug. 5 2005 I had tried to get all amount to my bank account, but the moneybooker.com did not allow to do this requiring, for verification purposes, to withdraw a small amount first and pay a fee.
Following this role, I paid $2.21 fee and transferred $15 to my bank account.

After that I have tried to withdraw the rest of the account. At this time moneyboocer asked me AGAIN to pay fee $2.23. Also, have got the “Error on the page”.

On Aug 12 2005 I sent e-mail and called to 44 207 419 5726 and was promised that Mr. Collin will call me back, but did not get any response.
On Aug 14 I got e-mail response, which show that CSR did not understand the problem

Want to express my deep dissatisfaction of functionality and service, which is provided by Moneybooker.com site and ask you to return me my money back ASAP.

Posted by Alec Zartaisky on August 14, 2005 at 21:58

All I can say to people that haven't used moneybookers don't. They say they do not give out third party information. I signed up on my boyfriends computer and they must record the ip. How else would they be able to send me an e-mail with his name and address and ask what are relaionship is. If I would have signed up from a public computer I would have obtained names and addresses of people I didn't know.
USER BEWARE!!!

Posted by Michelle on August 29, 2005 at 00:24

Moneybooker's customer service is slow and their website is stark. Scam artists are taking advantage of this situation in order to commit fraud. In my case, I had arranged a purchase with a seller who sent me a detailed fake moneybookers invoice via email requesting that I western union money to a 'moneybookers agent'-yeah right-go find another sucker!

While I believe moneybookers had nothing to do with the scam, it is their lack of infrastructure that makes such a scam possible. If buyers could view details of a transaction from the webpage and if customer service would respond in less than a week or two, these scams could be minimized. Maybe when moneybookers matures they will offer better protection, but until such time I would reccomend sticking with the giants (paypal or escrow.com.) Moneybookers seems only minimally interested that people are masquerading as fake moneybookers agents and sending out fake moneybookers invoices.

England is overwhelmed by these types of scams and has no incentive to expend the resources necessary to stop this activity-especially when you consider that these scams bring billions into England. When international consumers choose not to buy and sell in England because of excessive fraud the impact of these scams will be a net loss for England and than the U.K. authorities might have some motivation to act....Econ 101.

Posted by satsu on September 12, 2005 at 22:20

Hey,

i tried to get online with Titan POker, Look out they are connected with Money brookers the whole thing is a scam, stir clear of it. Can anyone tell me how or who to report them to????

Posted by mike on October 30, 2005 at 11:25

Moneybooker's scam - They are affiliated with Titan Poker an online Gambling game site, that milk many people out of their money. First with a slanted system of owning both the money delivery system and they control the way it is sent to them (titan) and Vice Vrs, They keep all the money and make it hard for anyone to collect or get any money sent their way back to them, Beware of these companies they are crooks and the FSA will not touch them......................

Posted by Mike on November 6, 2005 at 17:47

I had never heard of moneybrokers until a payment for £2.03 appeared on my credit card. Since then a string of low value fraudulant transactions have begun to go throught my account. My credit card company rang me as they had detected fraud and are charging back ALL these transactions for me. Makes you wonder if moneybrokers is flagged up as fraud on proper banks systems. In my eyes somehow somebody has been able to start using my card number from moneybrokers. Reading a fewq of these posts I would say that their secutity and systems are very shakey!

Posted by Matt Costello on November 19, 2005 at 19:22

Well thanks for your detailed blog regarding your experience with moneybookers. I was wondering if it would be safe to do business with them, so I found your blog. I am definitely avoiding them now. I'm sorry to hear what you had to go through because of their incompetence.

Posted by notim on December 28, 2005 at 05:22

I have to say that despite all the bad things I have read, I managed to set up an account with moneybbokers just a week ago and have had no problems including having my bank account verified within two days and 1500dollars placed in it within 3 days after. Funny, just sent them an emai this morning and got a reply within an hour with a nice note attached actually. Have also payed for many things on ebay and skype with no problems at all. Good experience for me

Posted by ken on February 10, 2006 at 02:50

Sent them an e-mail an hour ago with regards to setting up an acount as a South African. Lets put them to the test and see how it goes. I was comforted by the fact that they are FSA approved.

Posted by Donavan on February 19, 2006 at 09:27

The last two posts appear fake to me. I am actually going through the very same problems with MB and this is their modus operandi...: keep your money as long as possible and eventually come back to you if u become a pain in th *ss!
All this thing stinks and there must be some english govt corruption involved to cover it!
KEEP COMPLAINING PEOPLE.. THAT'S THE ONLY WAY TO PUT THEM OUT OF BUSINESS!

Posted by Reg on March 2, 2006 at 00:37

I went throught the same problems. I was not able to withdraw my money from my account. While I was trying to sort that out almost $3000 was transfered out of my moneybookers account by various people over three days. I don't understand how I could not acces my own money and yet others could! After months of phone calls and emails with no responce I was finaly told tonight that there is nothing they can do about it and it is lost. I am still not able to acces the rest.

Posted by Grace Cameron on March 10, 2006 at 22:54

So, the general tone of voice here is: Moneybookers is bad. What could be an alternative? I'm trying to set up regular inner-european payments (pounds->euros), but my bank would charge something like £10-£15 every time, and I wouldn't be able to do that online; let's not talk about the unsolved problem of setting all this up as a standing order.
Moneybookers would charge me €3.50 for every transaction. Obviously a much better deal, but if they are unreliable, what can I use instead?

Posted by Matthias on March 12, 2006 at 21:31

I too needed an international payment solution for my online business (I already use Nochex for UK business) and Moneybookers seemed to offer what I wanted. I carefully checked their terms and conditions to make sure they wouldn't have a problem with my business (we sell pipes/bongs etc) and signed up. No problems there, got our bank account verified, thankfully I didn't set up a credit card with them, and after a couple of weeks received a few payments through them.
The problem started when I got an order but no payment. I emailed customer services with the relevent info and asked what had happened. They informed me that the client had not funded his account and, oh, by the way, we don't approve of your type of business so we're locking your account for 7 days in case of payment dispute and after that we're closing your account. I responded to their email telling them exactly what I thought about that - no surprise - no response! It's now been more than 7 days and my account is still locked - I have just emailed them saying if it's not unlocked within 3 days they will be hearing from my solicitor. Hopefully it will not come to this. I just wish I'd found this blog before signing up with them. My advice - avoid them as if your life depended on it.

Posted by Alan on April 15, 2006 at 19:11

I too signed-up with MB since paypal is not yet accepted in my country and MB seemed to be the only other alternative to paypal for non-paypal countries.

The signing-up was easy and I thought that I had things smooth-sailing.

Problem started when I tried to upload funds via my own credit card...I was getting a message "verification failure" all the time. I then think it is probably because my address in my credit card is different from the address in my moneybookers account.

So then I proceed to attempt to change my MB address to my CC address. It seems smooth and then it asks for your birthday. I input my birthday and then I get a message "wrong birthday"! WTF! How can I not know my birthday!

It is a good thing that I haven't actually told somebody to send money to me yet or did I make any transactions yet.

I sent them an email about this and of course, there was no reply.

How many of you guys in reality really had a smooth thing with MB?

Posted by randy on May 24, 2006 at 10:05

Hi All,

I need someone who can advise me on the following matter.

I used moneybookers to deposit/withdraw money from several online bookmakers. I have around USD 1200 in my account and it was my mistake not to withdraw the money out.

Now, i have found out that someone managed to login to my account without my knowledge and had withdrew all the money to 2 of his email accounts.

I have already written to moneybookers. Is there any way i can get my money back? Anybody has any similar experience?

Pls help. Thanks!

Posted by Lee on July 26, 2006 at 14:26

Sorry to hear about it Lee. Normally I would say to e-mail them, but that seems to do no actual good. I've been trying for the past 3 days to upload funds, and keep getting an 'Card not Authorized' message. Well, my bank hasn't even gotten transaction requests from MB. So how can a transaction that doesn't even go through be unauthorized?! Considering how basic this problem is, I have serious doubts about MB handling my funds.

Posted by KJ on August 22, 2006 at 13:35

Lee, did you find a solution to your problem? I have exactly the same problem now... The weird thing is that they actualyy contacted me to inform of the illegal transaction...

I asked them to give me the information of the user that received the money but still haven;t heard back...

I lost 370 GBP...

I've been using the serving for more than 2 years with no problems at all...till now.

Posted by Spyros on August 30, 2006 at 21:28

I have been onto my online banking tonight and it appears to have been debited by small amount to Money Bookers.

What information do u have to give to open an account with these people? I have read the other posts and notice that it has taken a good few of you a long time to get up and running with MB so wonder who has used my card and when. I only used my card online on Sunday and thats when the trasactions started appearing. Other than that I have not used my card online since the middle of Sept.

Any help guys please.

Rachel

Posted by Rachel on October 13, 2006 at 06:14

Have you called your bank? That's the only thing to do.

Usually I wouldn't think anyone but you could initiate a bank transfer from your account. Unless you're talking about your credit card.

Posted by Patrick on October 13, 2006 at 08:13

The sky is falling down on MoneyBookers head. After those Corporate Scummers ripped me off, I declared war on them and I have started my own forum for people ripped off by Money Bookers to voice their grivances and warn the rest of the world. The website is: http://www.nomoneybookers.tk

There will be no peace today! I smell war in the air.

Posted by Salio Swale on November 25, 2006 at 20:24

Good luck with your forum, though I can't agree that copying text from elsewhere without permission is the right way to start it.

You should make it obvious if you're quoting text from somewhere else, and not make it look like other people posted by themselves on your forum when it's not the case.

Nevertheless a place to share experiences about Moneybookers would be a good thing.

Posted by Patrick on November 26, 2006 at 20:45

Hello guys,i made a withdrawal form Grand Bay Casino to moneybookers, (first time), the casino customer service say than my money was send to moneybookers on december 26, but the money is not there and i not receive any answer from moneybookers. what can i do?? 4 days later i dont get any confirmation from moneybookers and no answers.....

Regards

Leandro Asin, Argentina..

Posted by Leandro on December 31, 2006 at 08:23

Now, they dont have email. You have to contact them by telephone where all the operators are busy and you have to pay expensive phone calls to nothing. I sent doccuments by regular mail one month ago but seems that I have to wait more than that.
The fact is that mb doesnt work properly and you have to try to avoid it.

Mauro J. Kina
Buenos Aires, Argentina

Posted by Mauro on July 11, 2007 at 01:16

My account is locked! they want to send them id! will thy re-open my account?

Posted by Milos Serbia on July 28, 2007 at 19:10

Before you use Moneybookers get ahold of the scam protection office for your state they are not legit. Just about got me for 3500.00. Thank god for a lady at Western Union she stopped my money transfer for a motorcycle that was too good of a deal to be true and wasn't.

Posted by Les on August 23, 2007 at 08:20

Yeah, is it a 2002 softtail for 2970.00 from a guy in UK?

on craigs list?

Posted by Steve on August 25, 2007 at 06:38

yea a guy for the uk says that he is awaiting my western union payment of 2700 for a 2001 GxR 1000.. its really a scam? cuz he gave me an agent @ money bookers to send the payment to...

Posted by slim on September 5, 2007 at 14:05

hi All,
i really need help from you, who have previous experience with moneybooker.com. i have more the n100 E in this account but there is no chance to withdraw them. they say ur account is LOCKED, and you need to upload funds to unlock. i dont understand why i have to upload fund , when i already have funds there. PLEASE NEED ADVICE FROM YOU!

Posted by lena on October 11, 2007 at 03:53

O.K. I am in the US and I am buying a car from a man that lives in the UK. I have to pay him through MoneyBookers, because he is in the UK but his car is in the same state as I am in the US. I have read all these negative comments about MB. I was unsure before about the transaction because I had never heard of MB, now I am twice as much unsure but it is a really good car and good price. I mean can I be in the middle of a scam?

Posted by hector on October 23, 2007 at 13:06

I would recommend to wire transfer the money directly (if you trust the person), or otherwise use some escrow service.

Posted by Patrick on October 23, 2007 at 13:12

I've been reading the forums about moneybookers.
I also had a problem with Moneybookers recently. I respected all the limits allowed to my account to send money to a relative abroad. As soon as the transaction was processed (without any apparent problem) they decided to freeze both accounts and kept insisting that we were using moneybookers for commercial purposes. we sent ID documents (again!) as requested but at the end they kept asking us for an company URL that we didn't have. So they ended up closing my account. No explanation at all about why they believed that I was using MB for commercial purposes. I think they couldn't understand the problem. Very disloyal. I'm happy to have my account closed finally, Paypal is still by far the best even if a bit more expensive but I couldn't use it with the country I needed to sent to.
I wouldn't recomend them.

Posted by Chechi on January 17, 2008 at 21:00

MONEYBOOKERS SUCKS BIG TIME ! ! ! !

They are utterly CRAZY ! ! ! !

Posted by Adrian on January 22, 2008 at 06:07

I came upom a really good deal for an suv and just had a baby so i thought not bad...so i emailed the private seller on autotrader and the transaction started using the moneybookers agent....needless to say they now have all my money(which is alot)and the vehicle and will not email me back...so now i am forced to bring in the law...stay away from them it is a scam!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted by christina on February 8, 2008 at 08:01

Hi Patrick,

I was looking for a payment processor, searched Moneybookers and found this post. I see that you're living in Japan and I wanted to find out what payment processor you think is good.

My friend is moving to Japan in April and he is a freelance artist and needs to find some way in which he can be paid using a payment processor and withdraw the money to a Japan Bank Account.

Thanks alot in advance

Posted by Jonathan on March 16, 2008 at 18:01

PayPal has always worked fine for me as an instant payment method online.

International Postal Money Orders are also a good and inexpensive option if not in a hurry. Not all countries' money orders can be exchanged in Japan though, so it's good to ask the sending country's post office first.

Good luck to your friend!

Posted by Patrick on March 16, 2008 at 21:17

Ok-- I am freakin out big time now!!! About two weeks ago I saw an ad on Craigslist, for a 2002 yamaha R6..... For $2970.00......from a guy named Ryan Dixon who lives in Minneapolis and said he is working in the UK for 7 months. He said Moneybookers was handling the entire sale of the bike. I e-mailed him a few times trying to "feel him out" to make sure he was legit. I guess I thought it was. I checked out MB too, and they looked legit. So after dealing with this Ryan fellow over e-mails, I decided to send the cash, which by the way had to be sent western union ONLY- and for that amount was not cheap! So MB sent me an e-mail back saying that my payment was verified and that the shipping process would proceed imediately. I was also supposed to receive the details of the shipping within 24 hours. Its been a few days now with no response from either Ryan or MB. Can anyone else tell me if i just got scammed and lost over 3000 dollars, or that this will still work out? I could just throw up right now after reading these other posts.

Posted by Dave on March 17, 2008 at 12:56

Does anybody have an email address for "support" at MB? What a rip-off! 1 GBP=1.7 USD. Small amounts getting claimed from Credit Card again. I want to smash their faces in.

Posted by Dave on March 19, 2008 at 19:44

I have been emailing security@moneybookers.com; seem to be quick in replying and is trying to ensure secure transactions between countries. We are trying to buy a softtail harley from a guy working for "feed the children" over in the UK. WOW! The story seems to be repeating itself. We have not sent any money becuase they are requiring it to be sent via moneygram (Not cheap either) to some wierd address in Georgia. I am not thinking that this is moneybookers directly maybe a scam artist using all their info and macros for emails. I have sent a couple emails back to their security department for research as for you Dave I would do the same thing. They stated to me that they do not authorize any agent to receive money on behalf of their customers right there is a red flag. Try and go back to Western Union and see if they can cancel and refund. I will let you know if I hear anything back from security.

Posted by Christine on March 20, 2008 at 23:55

Email from www.Moneybookers.com is legit but email from payments@auctions-moneybookers.com is from scammers. They took me for $4200.00 for a 2001 Bobcat. I sent the payment to an Andrew Roberts in the UK. The seller had moved from Canada to Oslo, Norway and used the name Ronald Povaleri. I wish I had found this site a week ago, live and learn from mistakes..

Posted by Harold on April 2, 2008 at 05:15

Ok, is the suv a lexus 2006? the guy claims he is in the army. It sounds too good to be true, Christine... have you received or heard anything? He gave me the vin and pictures... has anyone seen this or run across this. I am about to give $10K.

Posted by Tahir on April 3, 2008 at 09:30

Ok, is the suv a lexus 2006? the guy claims he is in the army. It sounds too good to be true, Christine... have you received or heard anything? He gave me the vin and pictures... has anyone seen this or run across this. I am about to give $10K.

Posted by Tahir on April 3, 2008 at 09:30

okay im a little scared after reading all this stuff and other websites info there seems 2 be alot of bad stuff going on with MB and i want to purchase a vehicle from this guy named david i haven't given him money or anything his location is 5 hours away and i can go pick up the car but he as well suggested MB and i wonder why if we dont need to convert currency or anything like that so i decided to research MB and all ive found is scams im very skeptical hopefully everything works out because i really don't want to use MB any advice on any other options i might have ?? good luck 2 everyone

Posted by sandy on April 4, 2008 at 19:24

wow! am i glad i decided to do my due diligence and research this little money bookers company. i was looking on craigslist for a car and came across a 2004 acura TL being with an asking price of $4,500. i thought that seemed really low so i looked it up on kellys blue book to see how much it was really worth, and it was estimated at around $15,000. i emailed him to find out details with my phone number telling him to call me so i could inquire more. he emailed me back saying he was in scotland and was extremely busy becuase he just went through a messy divorce and thats why he must sell the car because its built to USA specs and wouldnt register over there. He also provided the vin # and details about the car. it was a pretty generic email that smelled like it had been a template to anyone who replied to the craigslist post. at this point i was very suspicious, but who can resist an incredible deal, i emailed him back saying i wanted to see the car and test drive it and if everything was cool we had a deal. he then wrote me back saying that before he left he had made prearranged shipping and the payment with MoneyBookers Company. he also said that the car was in virginia which i thought was odd because it was being advertised on the Las Vegas craigsliste site. he even attached the website so it looks legit and said everything would take about 5-10 days and i wouldnt have to pay shipping, and after i got the car i would have 5 days to look it over and drive it around before i had to sign away the money which would at that point be released from moneybookers to him. at this point i have never used anything other then paypal which i know and trust. thats why i was extremely skeptical and decided to research the company more. and thats where i found this incredible little forum board. i want to thank you all for taking the time to voice your opinions because if i had not run into this information, here and other forums i could have possibly lost 4500. although my better judgement told me this was a scam the entire time. thanks again

Posted by casey on April 17, 2008 at 10:15

I saw the same listing for the 2004 acura tl posted in Sf for 4500..later received an email stating its in Virgina wtf.. why would you post something that isnt actually here. I knew it was a scam and did some research too.. Dont pay for anything unless its actually here in front of you from craigslist.. fuck 419 scammers

Posted by dnr on April 18, 2008 at 04:59

WOW! I had the same experience! I answered an ad on Craig's List as well. .. a 2006 Honda with 19,200 miles for $3,300. David Jones (in Glasglow, Scotland)/Craig Williams (name used on the MB's account) were the name used. David claimed he was in the process of going through a divorce and needed to get rid of the vehicle quickly since he was now living in Glasglow and the car was built to U.S. specs. Darn, was so hoping that this was one of those once in a lifetime ops. .. . sure glad I found this site!!

Posted by lm on April 19, 2008 at 14:36

This thread has been closed, please use the main one at the entry below:
http://www.chipple.net/mt/2005/02/19_001818.php

Posted by Patrick on April 19, 2008 at 21:33